CASE STUDY

Built to convert: Driving in‑store insurance sales for over two decades

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Turning F&I offices into high-performance marketing centers

For 25 years, Harley‑Davidson Financial Services has trusted Lydon to help position Harley‑Davidson® Insurance as the obvious choice for riders. Despite strong brand equity, the product lacked visibility at the moment of decision—in the showroom and, more specifically, in the finance and insurance (F&I) office. Lydon stepped in and built a full-funnel point-of-sale platform—uniting physical collateral, digital assets, and dealer education to drive awareness, inquiries, and long-term growth.

Client

Harley‑Davidson Financial Services

Industry

Financial Services / Retail Vehicle Insurance

Marketing Platforms

  • Consumer Point-Of-Sale
  • Customer Engagement & Adoption
  • Agent Support
  • Team Alignment & Training

Services

  • Strategy Consulting
  • SmartCreative: Content & Design
  • Live & Virtual Events
  • Social Media

25+

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year agency/client partnership between Lydon and HDFS

18M+

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brand impressions across campaigns and point-of-sale touchpoints since 2000 (est.)

1M+

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Harley‑Davidson® Insurance policies sold since 2000 (est.)

75%

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dealer participation (approx.) in the Harley‑Davidson® Insurance program
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DESIGNING AN IN-STORE TOOLKIT FOR RIDERS AND DEALERS

To drive traction inside dealerships, Lydon has built and continues to evolve a modular point-of-sale system that works across showroom formats and rider journeys. Anchored by high-impact signage and sweepstakes displays, additional materials including brochures, take-ones, dealer referral cards and branded promotional items spark interest and encourage riders to engage with salespeople on the showroom floor.

Beyond the showroom, we expanded Harley‑Davidson® Insurance’s reach through digital banners, social media graphics, campaign materials and advertising. The result was a cohesive presence that reinforced the product promise across every touchpoint—online, in-store and out on the open road.

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For more than two decades, Lydon has helped position Harley‑Davidson® Insurance front and center with riders when it matters most: the point of purchase. Together, we’ve built an engine for continued sales and growth—connecting consumer touchpoints, team behaviors, and brand storytelling across channels

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THE LYDON DIFFERENCE: MAKING INSURANCE A NATURAL PART OF THE SALE

By meeting riders at the moment of decision with messaging and materials designed for clarity, convenience and brand fit, we helped Harley‑Davidson Insurance turn the dealership into a high-performance marketing channel. The program positioned insurance as a seamless part of the Harley® experience—not an afterthought or a chore—and gave frontline teams the tools and training to start, and sustain, the conversation.
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Key tactics and deliverables

In-dealership signage kits
Rider brochures, take-ones and dealer referral cards
Email and direct mail campaigns
Sweepstakes signage and fulfillment assets
Social media graphics and campaigns
Website banners and digital marketing support
Dealership event and bike rally pop-up experiences
Branded promotional items
Dealer education, newsletters and sales guides
Toolkit website portal for dealers
Visual and inconography systems
Promotional videos
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“Lydon has been a great partner. They are experts in brand building, keeping a pulse on market trends, ensuring that evolving brand guidelines are always being followed, and providing recommendations on how to apply campaign strategies to drive business results. The team is always accessible, communicative and nimble, helping with any requests in a timely manner. They are a pleasure to work with and I look forward to continuing our successful partnership for years to come.”

– Marketing Manager
Harley-Davidson Financial Services

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The result

Harley-Davidson® Insurance is now one of the most consistently marketed products on the H-D® showroom floor, supported by a comprehensive platform of in-store signage, digital assets, dealer training tools, and branded premiums. Over 3.4 million policies sold (and counting) have made the program a proven engine for brand awareness and customer conversion.
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Want to explore more powerful strategies to connect your product with customers at the point of sale? Let’s talk.

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